The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Create rapport with clients
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Disclose capacity and capability to clients consistent with code of practice and legislative and regulatory requirements, and identify and respond appropriately to any client concerns Completed |
Evidence:
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Demonstrate active listening skills in dealings with clients and explain services to them orally or, if necessary, in writing in a clear and unambiguous way, avoiding jargon and in language appropriate to the receiver Completed |
Evidence:
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Identify client needs, objectives and financial situation
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Encourage clients to express and clarify their attitudes, views, feelings and objectives Completed |
Evidence:
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Collect relevant personal, financial and business details from clients using appropriate organisational tool such as a fact finder Completed |
Evidence:
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Identify clients’ short-term, medium-term and long-term objectives and investment risk profile using an appropriate fact finder Completed |
Evidence:
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Identify client preferences and concerns regarding options, using appropriate fact finder where applicable and priorities identified and agreed on Completed |
Evidence:
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Complete fact finder in accordance with code of practice Completed |
Evidence:
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Analyse client needs, objectives and financial situation to identify appropriate solutions
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Use all information from fact finder process to analyse client needs and determine appropriate strategy to provide for identified needs and outcomes Completed |
Evidence:
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Seek specialist advice if required to address issues that professional judgement indicates may require further consideration Completed |
Evidence:
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Present appropriate solutions to clients
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Explain and discuss recommendations and features of client advice record with clients in a clear and unambiguous way and demonstrate product knowledge appropriate for service or advice offered Completed |
Evidence:
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Disclose impact of key aspects of recommendations in a clear and concise manner, and guide clients through key aspects of client information brochure prior to signing proposal Completed |
Evidence:
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Explain requirements to put recommended program into effect to clients and provide copy of fact finder to clients if requested Completed |
Evidence:
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Seek confirmation from clients that they understand recommendations presented Completed |
Evidence:
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Assist clients to make informed choices using relevant documentation so that their needs and objectives are addressed, consistent with their budgetary constraints Completed |
Evidence:
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Obtain agreement in principle to proceed from clients Completed |
Evidence:
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Negotiate effectively
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Explain decisions clearly to clients in accordance with company policy and assist them to make appropriate decisions regarding solutions to their needs and objectives Completed |
Evidence:
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Exercise restraint and composure when dealing with conflict situations involving clients Completed |
Evidence:
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Follow complaint handling procedures and maintain communication channels when dealing with complaints Completed |
Evidence:
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Complete and maintain necessary documentation
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Complete proposal and other documents and, where appropriate, obtain sign off Completed |
Evidence:
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Create or update client records Completed |
Evidence:
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Complete contract variations where applicable Completed |
Evidence:
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Provide confirmation, including relevant documentation and contract variation, to clients and implement final plan Completed |
Evidence:
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Organise reference material in a form which facilitates the selection of appropriate products to meet client needs, and update on a regular basis Completed |
Evidence:
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Provide after sales service
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Define and communicate after sales service to be provided to clients and execute as needed Completed |
Evidence:
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Periodically review fact finder, recommendations and client advice records Completed |
Evidence:
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Identify and act on any changes to clients’ situation since previous recommendations were made at subsequent reviews Completed |
Evidence:
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Act on areas of client dissatisfaction in an ethical and timely manner that addresses code of practice requirements Completed |
Evidence:
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